We build and run the software layer for self-service terminal fleets across Kenya. Every fault cleared remotely is one visit fewer and several hours less of a stopped terminal. That is exactly what we work on: why are there so many people waiting.
Real reviews from Nairobi clients.
"Most faults now clear from the desk. Our call-out bill dropped by a third."
"Events come through in the format our service desk already used."
| Alert type | Response | Cover |
|---|---|---|
| Critical: terminal not operating | 4 working hours | Monday to Sunday |
| High: functional fault, no full outage | 1 working day | Monday to Saturday |
| Scheduled: updates and improvements | Agreed window | Outside peak hours |
Response times are set by contract and vary with the location of the machine.
The event arrives from monitoring or from the client service desk.
The module at fault is identified and remote recovery is attempted.
If hardware is needed, the diagnosis travels with the alert to the field team.
The event, its cause and the recovery time are recorded on the dashboard.
Serving Nairobi with quality materials and certified professionals.
Read the state of a terminal without sending anyone.
Customer-facing screens built for your transaction set.
Connection to your transaction switch and service desk.
Staged rollouts scheduled outside peak hours.
Status and availability across every terminal.
Technical support for the platform itself.
Illustrative images of a typical recovery.
Contact us today and receive fast, professional service.